1. Booking and Payments

1.1. Booking Confirmation: A booking is considered confirmed upon receipt of the full payment or a non-refundable deposit, as specified in the tour description.

1.2. Payment Schedule: Full payment must be made at least 15 days prior to the tour start date, or the booking may be canceled.

1.3. Tour Costs: The tour cost includes accommodation, curation fee, and food (conditions apply) as specified in the tour details. All other expenses (e.g., fuel, personal gear, additional meals en route, and maintenance) are not included unless explicitly stated.

1.4. Late Payment: Late payments may result in cancellation without a refund or additional fees.

2. Cancellations and Refunds

2.1. Cancellation by Participant

Refund Policy: If you cancel up to 30 days prior to the tour start date, you are eligible for a full refund, but service charges and platform fees will be retained. After this period, only a 50% refund will be issued until 7 days prior to the tour start date.
No Refund:
There will be no refund if you cancel within 7 days leading up to the tour start date.
If you fail to show up for your tour or abandon it midway, no refund will be issued for the full tour or the incomplete part of the tour, respectively.

2.2. Cancellation by MotoMentor

Unforeseeable Events: MotoMentor is not responsible for events beyond its control, including but not limited to natural disasters, pandemics, political unrest, or other unforeseeable events that may necessitate the cancellation of your tour at any time. In such cases, participants will be offered a full refund or the option to reschedule for a future tour.
Minimum Participants Not Registered: MotoMentor reserves the right to cancel the tour if the minimum number of participants is not met. In such cases, participants can choose to either receive a credit for the next similar tour or a full refund, but service charges and platform fees will be retained.

2.3. Transfer of Booking

Booking Transfer: You may transfer your booking to another person up to 10 days prior to the tour start date. A transfer fee of 10% of the total tour cost will apply. The new participant must meet all the requirements of the tour and agree to these Terms and Conditions.

2.4. Refund Process

Refund Timing: Refunds will be processed and credited to the customer's bank account within 7-10 business days from the date MotoMentor receives and confirms the cancellation request.
All refunds will be issued to the original payment method used at the time of booking.
Refunds will be subject to the cancellation policies outlined above and may include deductions for any applicable financial charges or transaction fees.